Wholesale Pages

Wholesale Exchanges or Returns

We value your business and do our best to provide you with excellent products and great service.

Exchanges

We accept one exchange of unopened merchandise sold directly from our web store, landsdownunder.com within 10 business days of receipt of the merchandise. Wholesale customers are required to contact us to initiate the process either by phone 1-800-790-0332 or email – orders@landsdownunder.com. An RA# will be issued and is required for such transactions.Shipping the item for exchange is the responsibility of the purchaser but we will ship the exchanged item to you at our expense.Should you wish to exchange for an item at a higher or lower cost, we will adjust your bill accordingly.

Returns

Returns are accepted of unopened merchandise in original packaging sold directly from our web store, landsdownunder.com within 10 days of receipt of merchandise.The customer is required to contact us to initiate the process either by phone 1-800-790-0332 or email – orders@landsdownunder.com to receive an RA#.Returns will not be accepted without an RA#.Shipping the item for return is the responsibility of the purchaser. Your account will be credited less a 25% administrative/restocking fee.

Defective or damaged merchandise will require a call or email preferably with a photo of the product.Such things are rare, but we will replace such items at our expense.

Sale Items:
All items marked down for final sale will not be accepted for return. All sales are final.

International Orders:

At this time, we ship wholesale orders to the United States and Canada. All orders shipped to Canada should use the Canadian shipping option on our order form. The purchaser will be responsible for any and all Canadian duties and taxes resulting from the purchase.

Please contact us at sales@landsdownunder.com for shipping to other countries.We will do our best to work with you.

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